The Melanie Henderson Team
The Melanie Henderson Team
423 North Main Street  Doylestown, PA 18901
Phone: 215-348-7100 |Office Phone: 215-348-7100 | Toll Free: 800-360-7100 | Fax: 267-354-6822
Cell: 267-664-9757 | sellwithmel@comcast.net

< Back to My Blog

The Highest-Ranking Home Improvement Stores in the Nation

June 16, 2016 1:19 am

Looking to stock up on home improvement supplies?

Look no further than Ace Hardware, which scored highest in customer satisfaction among home improvement retailers in J.D. Power’s widely recognized annual study. Ace has now landed the coveted top spot 10 years in row, ranking positively in areas such as staff “availability” and “knowledge.” Midwest retailer Menards was named second in the study, followed by Lowe’s in third.

Other high-ranking retailers include:

• The Home Depot (No. 4)
• True Value (No. 5)
• Sears (No. 6)

“The retailer's staff is most critical to differentiating the experience provided to customers, especially when it comes to the timeliness of greeting customers, answering their questions or providing advice,” said Greg Truex, senior director of the at-home practice at J.D. Power, in a statement about the study.

Customers are happiest when staff members understand the questions they ask and provide product or purchase advice, according to study findings.

More homeowners are taking on improvements to their houses this year, partly in response to a rosier economic outlook. The Home Improvement Research Institute estimates home improvement spending will jump to $332 billion in 2016.

Source: J.D. Power

Published with permission from RISMedia.





Copyright© 2017 by  eWebEngine - A Division of Lone Wolf Real Estate Technologies
Powered by Lone Wolf - Real Estate Technologies
Each RE/MAX office is independently owned and operated Equal Housing Opportunity
RE/MAX 440, PA
Agents Only